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Privacy Policy

1. Introduction

We at Deftship know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Remember that your use of Deftship’s Services is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use. 

2. What does this Privacy Policy cover?

The Privacy Policy covers our treatment of personally identifiable information(“Personal Information”) that we gather when you are accessing or using our Services, but not to the practices of companies we don’t own or control, or people that we don’t manage.

3. What Personal Information of the senders do we collect and when?

Senders are Users, individuals authorized by a User to access such User’s account, and in general anybody who use our Services to ship items. In order to facilitate our provision of Services, we collect Personal Information from senders as follows:

  1. First and last name;

  2. Company name;

  3. Contact number;

  4. Email address;

  5. Physical address for billing ; and

  6. Credit card

In the event that you are a sender of Deftship, Deftship shall collect the data in respect of the browser and device you access our Service with, your IP address, network connection, and the date and time of when you visit our Website. This information is used to improve our service and to provide you with relevant information of your account.

We collect the above Personal Information when you sign up for our Services, access our Services and at any time you update your Personal Information on your Deftship account.

4. What Personal Information about the recipient do we collect and when?

Deftship further collects Personal Information regarding the recipients of Shipments as follows:

  1. First and last name;

  2. Company name;

  3. Contact number;

  4. Email address; and

  5. Physical address.

We may share the above information with third-party companies that we use to provide our service, including but not limited to couriers, shipping companies, and insurance companies, in order to ensure that the Shipment are correctly delivered to the recipients on a timely manner. We may also contact the recipients using the above information to notify and keep them updated regarding the information of Shipment(i.e. tracking number, courier company, and delivery status updates), to obtain feedback in respect of the courier service, suggestions for improvement of our Service, and any information that may facilitate the delivery of the Shipment.

The above information of recipients may be collected from senders when scheduling a Shipment when a recipient of Shipment contacts us to change any information regarding the delivery of the Shipment. 

5. Cookies 

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. There are sent to your browser from the website that you visit and are stored on your devices’ internal memory. Deftship uses these cookies to better serve, accommodate you and/or maintain your information across multiple pages, across one or more session. Cookies are used to gather and store information like IP addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data in log files. The processes will occur without affecting the Users’ utilization of the website.

6. Forbidden use of your Personal Information

We share information about our users with third parties, such as couriers and advertisers, for marketing and promotional purposes. However, except as otherwise Deftship does not rent, sell, or share personal information about you with other companies. Deftship uses your information on a cumulative basis to help operate our websites and enhance our websites design, improve our content, our services and usability. We may also use the information we collect to occasionally notify you about important functionality changes to the website and new Services. We always use a secure connection when collecting personal financial information from you. However, no data transmission over the internet can be guaranteed to be 100% secure. 

7. Access to your Personal Information  

Deftship extends the personal data rights as outlined in the GDPR to all users. You have rights to view, update or delete any of your personal information, such as username, password, personal first and last name, company name, email address, physical address, phone number, and payment information from your account setting.

Ultimately, you are responsible for maintaining the secrecy of your passwords and any account information. Deftship reserve the right to modify this privacy policy at any time, so please review it frequently. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. 

8. Affiliated Businesses: 

In certain situations, businesses or third party websites we’re affiliated with may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. One such service may include the ability for you to automatically transmit certain information regarding your orders to a Courier to help them provide the delivery services you order. As another example, we may provide integrations with certain marketplaces or selling platforms (e.g. eBay and Amazon) and we may share certain information regarding your transactions conducted via such integrations with the applicable marketplace or platform. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.

9. Security

We value your trust in providing us with your personal information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

10. Change of Privacy Policy

We are constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on the Deftship website, by sending you an email, and/or by some other means. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected.