The Importance of Tracking and Visibility in the Shipping Process

In today's shipping world, customers expect to be able to track their shipments. This is especially true for eCommerce businesses, where customers are used to being able to track their orders from the moment they are placed until they arrive at their doorstep.

Why is tracking and visibility important for businesses?Customer satisfaction: Customers want to know where their packages are and when they will arrive. Providing them with tracking information can help to improve customer satisfaction and reduce the number of inquiries to customer service.

Problem resolution: If a package is delayed or lost, tracking information can help to identify the problem and resolve it quickly. This can help to minimize the impact on the customer and prevent negative reviews.

Operational efficiency: Tracking information can help businesses to improve their operational efficiency by identifying bottlenecks and areas where improvements can be made. For example, if a particular carrier is consistently late, businesses can choose a different carrier in the future.

Compliance: In some cases, businesses are required to provide tracking information to customers or government agencies. For example, the United States Department of Transportation requires that all shipments of hazardous materials be tracked.

There are a number of different ways to track and visibility shipments. Some common methods include:

1. Shipping labels: Many shipping labels now include a tracking number that can be used to track the package online.

2. Carrier websites: Most carriers offer websites where customers can track their packages.

3. Third-party tracking services: There are a number of third-party tracking services that allow customers to track packages from multiple carriers in one place.

How does Deftship provide tracking and visibility?

Deftship understands the importance of tracking and visibility in the shipping process. With Deftship, you can:

• See the status of your shipments

• Get notified of shipment updates

• Get direct access to the tracking websites of your carriers

While Deftship does not have the ability to track packages in real-time, it does provide businesses with a comprehensive overview of their shipping activity. This includes the ability to track the status of orders, print shipping labels, and obtain tracking numbers. This information can be used to keep customers informed about the status of their orders and to troubleshoot any shipping problems that may arise.

Deftship also offers a number of other benefits, such as:Discounted shipping rates: Deftship negotiates discounted shipping rates with major carriers, which can save businesses money on their shipping costs.

Multi-carrier support: Deftship supports a wide range of shipping carriers, which gives businesses the flexibility to choose the best carrier for their needs.

Easy to use: Deftship is easy to use, even for businesses that are new to shipping. The platform is intuitive and user-friendly, and there is plenty of documentation available to help businesses get started.

Conclusion

Tracking and visibility are essential for businesses of all sizes in today's shipping world. By providing customers with real-time information about the status of their shipments, businesses can improve customer satisfaction, resolve problems quickly, and improve operational efficiency.

Deftship is a cloud-based platform that provides businesses with a comprehensive overview of their shipping activity. With Deftship, businesses can track the status of their orders, print shipping labels, and obtain tracking numbers. Deftship also offers a number of other benefits, such as discounted shipping rates, multi-carrier support, and an easy-to-use interface.

Are you looking for more tips on shipping and logistics? Contact us today to learn how we can help you streamline your operations and reduce costs.